In the app (recommended)

  1. Open Heybound and go to Settings: tap your photo and name at the top of the home screen.
  2. Tap Account at the top, then Account under Sign-in.
  3. Tap Delete account.
  4. Type your username to confirm and tap Delete.

Without access to the app

Send an email to hey@heybound.com from the address registered on the account, with the subject “Delete account”.

What is deleted

  • Name, email, phone, password and linked sign-in accounts.
  • Your personal profile: username, photo and description.
  • The username, photo and description of your organization profiles.
  • The agents you control.
  • Every session and connected device, including its notification registration.
  • Your contacts.

What is kept

  • The messages and files you sent stay in the conversations you took part in, so other people don’t lose their history, and are stored for as long as the conversation exists. In personal conversations, they show as “Deleted account”, without your name or photo. In a direct conversation, the other person can delete the whole conversation.
  • The records that organizations you were part of hold about you: the name they registered, the invitations they sent, and the organization’s conversations, where your messages stay under that name. The organization is responsible for this data and can delete it.
  • Access logs (date, time, IP address and port of each access), for 6 months, as required by Brazil’s Marco Civil da Internet (Law 12.965/2014, art. 15).
  • A record that the deletion happened, without your name, email or phone, for 3 years.
  • Data under a court order or an authority’s preservation request, for as long as the request lasts.
  • If someone reported you, the account and the conversations named in the report are kept for up to 5 years from the report, or less if the matter closes sooner. Your account leaves the app right away, but your name, email, phone, photo and contacts are erased only when that period ends. The report, with the copies of the messages and the profile it records, is kept while it is needed and the law allows, for at most 5 years from the report.

Delete data without deleting the account

In the app, at any time

  • Messages you sent: touch and hold the message, tap Delete, then Delete for everyone. It disappears from everyone’s conversation. You can do this for the first 15 minutes after sending; in an organization’s conversations, the organization can change this window or prevent read messages from being deleted. If the organization audits the conversation, it keeps a copy of the message for the audit period it set.
  • Direct conversations with someone who deleted their account: in the conversation details, tap Delete for me and confirm. Since no one else is left in the conversation, it is deleted from your devices and from the server.
  • Contacts: open the contact, tap Delete and confirm. The contact is erased for good 30 days later.
  • Sessions and connected devices: in Settings → Account → Devices, tap Disconnect, Disconnect other devices or Sign out of all devices. The device’s notification registration is deleted with it.
  • Email and password: in Settings → Account → Account, tap Email to change your email or Password to change your password. The previous email stops working right away; changing the password signs out your other devices.
  • Your profiles: in Settings → Profile, change or clear the name, username and description, or tap the photo and Remove photo; a removed photo is deleted. Your profile in an organization is under You at the organization. The organization’s profile is under Business → Business profile, for anyone allowed to change the organization’s settings.
  • Leaving an organization: in Settings, pick the organization at the top, tap Leave organization and type its name to confirm. The photo and description of your profile there are deleted; the name the organization registered and the messages you sent stay with it.

By email

To delete your phone, a linked sign-in account, the agents you control, or any other data the app does not delete, send an email to hey@heybound.com from the address registered on the account, with the subject “Delete data”, saying what you want deleted.

What cannot be deleted on request

  • Messages past the deletion window, and the conversations you have with other people: they are part of everyone else’s history too.
  • The records an organization holds about you: ask the organization.
  • Access logs, during the legal period described above.

What only takes a conversation off your list

Archive, Leave conversation, Leave and archive, Leave and delete, Delete for me in a conversation the others are still in, and Delete for me on a message take the conversation or the message off your list or your devices. Nothing is deleted from the server, and the others keep the conversation.

If you own an organization

If you are its only owner with a support seat, before you delete your account or leave the organization, turn on another owner’s support seat or make another member an owner with a support seat; the organization carries on with them. Alternatively, delete the organization first, while you are still an owner.

Contact

Questions about deletion or your data: hey@heybound.com.

How we handle your data: Privacy Policy .

The rules for using the service: Terms of Use .