1. Who we are
Heybound is provided by ELEMENTAL TECNOLOGIA LTDA, registered under CNPJ no. 56.124.079/0001-17, with its registered office at Rua Madureira, 55, Patrimônio, Uberlândia – MG, Brazil, postal code 38411-096 (“Heybound”, “we”).
For support, privacy and account deletion, write to hey@heybound.com. Reports are made in the app (see “Rules of use”) or, if that is not possible, at the same email.
2. Acceptance
By creating an account or using Heybound, you confirm that you have read and accept these Terms and the Privacy Policy. If you do not agree, do not use the service.
If you use Heybound on behalf of an organization, you confirm that you are authorized to accept these Terms on its behalf.
3. Minimum age
You must be at least 13 years old to use Heybound. In the European Union, the minimum age is 16. If the law of your country requires a higher age, the higher age applies.
Anyone under 18 may use Heybound only with the consent and supervision of a parent or legal guardian, who is responsible for the minor’s use of the account, under Brazil’s General Data Protection Law (LGPD) and Child and Adolescent Statute (ECA).
If we learn that an account belongs to someone under the minimum age or without the required consent, we may close it.
4. Your account
To create an account, you provide your name, your email and a password. This information must be true and kept up to date.
You are responsible for keeping your password secret and for everything done with your account. If you suspect misuse, change your password, end the open sessions in the app and let us know at hey@heybound.com.
Your personal profile has a unique username, the @handle. Members of organizations are also identified as @member@organization. When choosing an @handle, you may not:
- impersonate another person, company or brand;
- use a third party’s name, trademark or sign without authorization;
- use offensive, misleading or unlawful terms.
We may change or withdraw an @handle that breaks these rules. When you delete your account, your @handle is released immediately and can be taken by someone else.
5. The service
Heybound is a messaging app built for business. In it you can:
- have an account and a personal profile, with a profile photo;
- talk with other people in one-to-one conversations, groups and broadcasts;
- join organizations, as a member or as an owner;
- open cases: support requests made to an organization, which its team takes on, follows up and resolves. Everyone who works on a case sees the whole conversation.
Conversations can be restricted to an organization’s members or open to anyone, and some may appear in Heybound search. What you post in open conversations can be seen by anyone who opens them.
Messages are stored on our servers so the service can work. Heybound does not offer end-to-end encryption.
The service evolves over time: we may add, change or remove features. Relevant changes that affect you will be announced with reasonable notice whenever possible.
6. Organizations
An organization (a company or other entity) uses Heybound to talk with its members and with the people who reach out to it. Organizations may have their own contract with Heybound, including a data processing agreement. In that case, that contract prevails over these Terms where they differ.
Who controls the data. The organization is the controller of the records it keeps about its members and about the people it has sent invites to (such as the names and the contact typed into an invite), and of its conversations and their history. For that data, Heybound acts as a processor, handling it on the organization’s behalf and according to its instructions. Data subject requests about that data are forwarded to the organization responsible.
The organization’s responsibilities. The organization is responsible for:
- the conduct of its members on Heybound and the use it makes of conversations;
- having a legal basis to process the data of its members, of the people it invites and of its customers;
- choosing how long the audit history of its conversations is kept, when enabled. The organization chooses this period, for all its conversations or for each one (30 days by default; it can be longer or indefinite), and must choose a period allowed by the law and by the rules of its sector;
- the third-party systems it connects to Heybound, such as integrations and webhooks, when available. Data sent to those systems becomes the organization’s responsibility.
Owners. Only owners can delete an organization, and this permission cannot be granted to other roles. Every organization must have an owner with a support seat: the last one cannot leave, stop being an owner, be removed, turn off their own support seat or delete their account until another owner has a support seat or the organization is deleted.
Messages. In the organization’s conversations, it sets how long a message can be edited or deleted for everyone (15 minutes by default) and can prevent messages that have already been read from being deleted.
Members who leave. Any member can leave an organization in the app, except the last owner with a support seat. When a member leaves or deletes their account, the owners are notified in the app. When a member leaves or is removed, the photo and description of their profile in the organization are erased; the messages they sent and the name and @handle recorded stay with the organization, as its record. Coming back requires a new invitation.
Invite history. Only owners can erase a person’s ended invite history in the organization. This cannot be undone: the person can only be added again as a new member.
Deleting the organization. When an organization is deleted, its audit and settings history is erased 90 days after the deletion. The organization’s profile and the messages it sent remain in the conversations with the other participants. When the contract ends, at the organization’s request, Heybound deletes the data processed on its behalf within 90 days, except messages sent in conversations with people outside the organization, which remain available to those people, and what the law requires us to keep.
Agents. When available, agent profiles (automated or operated by third parties) can act on behalf of a person or an organization. Whoever sets up an agent is responsible for what it does on their behalf. Agent actions are recorded, and that record is kept for 5 years.
Dedicated installations. Heybound installations operated by the customer are governed by their own contract.
7. Your content
The content you send (messages, name, profile photo and other information) remains yours.
To operate the service, you grant us a free, non-exclusive, worldwide license to store, reproduce, transmit and display that content to the people you share it with, only as far as needed to provide, maintain and protect Heybound. The license lasts as long as the content is on the service.
You confirm that you hold the rights needed for what you send and are responsible for that content.
Messages sent to other people are part of their record too. So:
- you can edit or delete one of your messages for everyone only within 15 minutes of sending it; in an organization’s conversations, the period it sets applies, and it can also prevent messages that have already been read from being deleted;
- after that period, the message stays in the conversation and cannot be deleted on request;
- deleting a conversation or a message for yourself, archiving or leaving a conversation removes the conversation or the message only from your list or your devices; nothing is erased on the server and the other participants keep everything.
8. Rules of use
You agree to use Heybound lawfully and respectfully. You may not:
- send content that is illegal, hateful, discriminatory, violent, pornographic or sexually explicit, or that exploits or endangers children and adolescents;
- harass, threaten, intimidate, defame or stalk other people;
- impersonate another person or organization, or deceive the people you talk with;
- send spam, chain messages, scams, phishing or unsolicited advertising;
- disclose third parties’ personal data without a legal basis;
- infringe third parties’ intellectual property, image or privacy rights;
- send viruses or malicious code, try to access accounts or systems without authorization, or disrupt the service;
- collect other users’ data by automated means without authorization;
- make reports you know to be false or use reports to harm someone;
- use the service for any illegal activity.
Zero tolerance. Heybound does not tolerate offensive content or abusive users. It may remove content and suspend or close accounts that break these rules, and may also report the matter to the authorities.
Reports. You can report in the app a message (or up to 20 from the same person), a conversation or a profile, choosing a reason: spam, scam or fraud, harassment or bullying, hate speech, sexual content, child safety, violence or threats, impersonation, or other, which requires a comment. You cannot report your own profiles, agents or messages. Someone who left a conversation can still report it, with the messages from before they left. Offline, the report is sent when the device reconnects. If you cannot use the app, write to hey@heybound.com. The Heybound team reviews reports and takes the appropriate action, such as removing the content and suspending or closing the account responsible.
A report keeps a copy of the reported content and the surrounding messages, and prevents the reported person’s account and the conversation from being erased for up to 5 years, even if that person deletes their account. To prevent abuse, each profile can make up to 10 reports per hour and each account up to 20 in 24 hours; repeating the same report within 24 hours does not create a new one.
Blocking. Each of your profiles can block the profile of another person, of an organization member or of an agent; organization profiles cannot be blocked. While the block lasts, neither of you can write to the other in the direct conversation or start a new one, and the blocked profile cannot create a group or a broadcast with you or add you to one. The blocked person only notices because what they try to send is not delivered. Shared groups and cases do not change, search still shows both profiles, and each keeps the direct conversation’s history up to the block. You can unblock at any time.
Heybound does not monitor conversation content in advance, but it may review reported content and comply with orders from competent authorities, as the law provides.
9. Suspension and termination by Heybound
We may suspend or close your account, or restrict features, if:
- you break these Terms or the law;
- there is a risk to the safety of other people, the service or Heybound;
- we are required to by law or by an order from a competent authority.
Whenever possible and permitted by law, we will let you know and explain why. If you disagree, write to hey@heybound.com.
10. Account deletion
You can delete your account at any time:
- in the app, under Settings (tap your photo and name at the top of the home screen) → Account → Account → Delete account, typing your username to confirm; or
- by email to hey@heybound.com, with the subject “Delete account”.
Deletion is immediate and cannot be undone. Your name, your sign-in data (email, phone, password and linked sign-in accounts) and your personal profile are erased, you are signed out of all devices and your @handle is released.
Some data remains: the messages you sent stay in conversations with other people and in organizations’ records, and we keep the records the law requires, such as the access logs required by Brazil’s Marco Civil da Internet (6 months), the record of the deletion, data under a court order or an authority’s preservation request, for as long as it lasts, and, if you were reported, your account and the reported conversations for up to 5 years from the report. The Privacy Policy explains what is erased, what is kept and for how long.
If you are the only owner with a support seat in an organization, before deleting your account turn on another owner’s support seat, make another member an owner with a support seat, or delete the organization.
11. Price
Heybound is free. There are no paid plans in the app. If we offer paid plans in the future, they will have their own terms, presented before you sign up.
12. Third-party services and app stores
Heybound relies on third-party services to work, such as hosting and notification delivery. Links to or integrations with third-party services are subject to those third parties’ terms.
If you downloaded the app from the App Store (Apple) or Google Play (Google), these Terms are between you and Heybound, not Apple or Google. With respect to Apple:
- Heybound, not Apple, is solely responsible for the app and its content;
- the license to use the app applies only to Apple devices that you own or control, as permitted by the Usage Rules in the App Store Terms of Service;
- Apple has no obligation to provide maintenance or support for the app;
- Apple gives no warranty for the app; if the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app, if any, and, to the maximum extent permitted by law, Apple has no other warranty obligation with respect to it;
- Apple is not responsible for addressing any claims by you or a third party relating to the app, including product liability claims, failure to meet legal or regulatory requirements, and consumer protection or privacy claims;
- if a third party claims that the app or your use of it infringes their intellectual property rights, Heybound, not Apple, is responsible for investigating, defending, settling and discharging the claim;
- you confirm that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government list of prohibited or restricted parties;
- you must comply with applicable third-party terms when using the app;
- Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance of them, Apple will have the right to enforce them against you.
Your use of the app is also subject to the rules of the store you got it from.
13. Heybound’s intellectual property
The Heybound brand, the app, the site, the software, the design and the other elements of the service belong to Heybound or its licensors. You receive a personal, limited, non-exclusive, non-transferable license to use the app under these Terms. You may not copy, modify, reverse engineer or commercially exploit the service, except where the law allows.
14. Warranties and liability
We work to keep Heybound available and secure, but the service may have interruptions, failures or maintenance periods, and no system is fully immune to security incidents.
Each user is responsible for the content they send and for how they use the service. Heybound is not liable for content sent by other users or organizations, except where the law provides otherwise, nor for damage caused by third-party services that you or an organization connect to Heybound.
Nothing in these Terms excludes or limits the rights the law gives you as a consumer, including under Brazil’s Consumer Protection Code, nor Heybound’s liability where the law does not allow it to be excluded or limited.
15. Changes to these Terms
We may update these Terms. The date of the last update and the version number are at the top of this document. We will announce relevant changes in the app or on the site with reasonable notice before they take effect. If you keep using Heybound after that, the new terms apply. If you do not agree, you can delete your account at any time.
16. Privacy
How Heybound processes personal data is described in the Privacy Policy, which is part of these Terms.
17. Governing law and jurisdiction
These Terms are governed by the laws of the Federative Republic of Brazil. The courts of the District of Uberlândia – MG are chosen to settle any dispute, without prejudice to a consumer’s right to bring an action in the courts of their place of residence.
18. Contact
ELEMENTAL TECNOLOGIA LTDA · CNPJ no. 56.124.079/0001-17
Rua Madureira, 55, Patrimônio, Uberlândia – MG, Brazil, postal code 38411-096