Comparison

The relationship doesn’t expire in 24 hours

WhatsApp stays the way in. What changes is where the conversation continues.

People who arrive on WhatsApp show up here with everyone else. You don’t switch tools — and neither does the customer.

What changes

Three differences, on day one

You speak when you need to

On WhatsApp, 24 hours without a customer reply closes the window. Here there’s no window and no template to approve.

Today, with

WhatsApp

The customer follows the case

In Zendesk or Intercom the ticket closes and the next one starts from zero. Here the customer sees the status and the history.

Today, with

Zendesk Intercom

All in one conversation

Slack and Teams stop at the company door. Here, customers, partners and your team stay in one place.

Today, with

Slack Microsoft Teams

The categories

Five categories. One customer split across them.

A company that serves consumers, works with other companies and ships an app buys from three or four of them at once. None shares the conversation with the others.

Shared WhatsApp inboxes

Many agents, one number

Who’s in it

Digisac Chatsac Poli Digital Tallos ChatGuru BotConversa Kommo

Does well

  • Several agents on one number, with queues and tags
  • Quick to set up, local support and pricing
  • Flow builder and automated replies

Where it stops

  • A 24-hour window to speak to the customer
  • Proactive messages need an approved template
  • Every message to your own base is billed
  • The number can be throttled or switched off
  • The customer sees a thread, not their case
  • One channel — web, app and desktop are other contracts

With Heybound

We integrate with WhatsApp: it becomes the way in, and the conversation continues in a direct channel — no window, no per-message cost.

Messaging platforms and delivery APIs

Reach at scale, through someone else’s pipe

Who’s in it

Take Blip Zenvia Sinch Twilio Infobip

Does well

  • Scale and delivery across many channels
  • Mature bot and flow tooling
  • Contracts built for enterprise procurement

Where it stops

  • They deliver messages; they don’t hold a relationship
  • The channel’s limits still apply
  • A flow branches — it doesn’t join the conversation
  • Two companies can’t work the same case

With Heybound

They handle delivery. This is where the relationship and the work stay — with AI agents taking part for real, and a person approving.

Helpdesk and ticketing suites

A record of requests that close

Who’s in it

Zendesk Intercom HubSpot Freshdesk Salesforce Movidesk Octadesk

Does well

  • Mature tickets, SLAs and reporting
  • Account-level view and operational history
  • Plenty of ready integrations

Where it stops

  • The ticket closes and the next contact starts from zero
  • Per-agent pricing limits who ever sees the customer
  • Support on one side, team and sales on another
  • Resolving with a supplier falls back to forwarded email

With Heybound

A relationship that continues instead of a ticket that closes — and two companies resolving the same case, in the same place.

Chat SDKs

Conversation infrastructure you assemble

Who’s in it

Sendbird Stream CometChat Tencent RTC

Does well

  • Chat ready to embed in your product
  • Well-documented APIs and components
  • Scale for many concurrent users

Where it stops

  • No cases, identity or support layer — just the plumbing
  • You build it all on top and still buy a helpdesk
  • The bill grows per active user
  • The chat in your app knows nothing about the one outside

With Heybound

The SDK is one surface of the same core: the conversation inside your app is the same one on WhatsApp, web and desktop.

Work chat tools

Excellent inside the company

Who’s in it

Slack Microsoft Teams Discord

Does well

  • Fast internal collaboration
  • High adoption and many integrations
  • Search and history for the team

Where it stops

  • Talking to another company is per-partner plumbing
  • No cases, status or resolution trail
  • No customer identity — only guests
  • Internal work and customer work live apart

With Heybound

Colleagues, another company’s team, the customer and an AI agent in one group, with roles and permissions — no integration project.

Side by side

Point by point

On a shared inbox

24 hours of silence close the window

No window: speak when there’s something to say

Proactive messages wait on template approval

Updates the customer opted into, when they matter

Every message to your base is billed

Talking to your customer isn’t charged per message

An app’s policy can switch off your number

A direct channel between your company and the customer

The customer sees a thread

The customer sees the case, status and history

The history is trapped in the channel

Export with guarantees of authenticity

One vendor per channel

One core for app, web, SDK and desktop

See it with a case of yours

Bring a real conversation. We’ll show you how it runs here.

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