Workspace subscriptions
A recurring subscription. Each tier raises your member limit and the features you get.
Pricing
Pricing that scales with the value you get
The model
How the model works
Three honest notes on how you are billed.
Support seats
You pay for a support seat only for the people who can claim support cases — not for every member of the workspace. Each plan includes a baseline of seats; buy more at the per-seat rate for your tier.
Extra seats & features
Need more seats or a feature beyond your tier? Add it and pay only for what you use.
Workspace plans
A plan for every team size
Progressive tiers, determined by the number of members in your organization. Each plan includes support seats by default; additional seats are priced separately.
Free
Start hereUp to 3 members
R$ 0 /month
Try the platform with the smallest teams.
- 2 support seats included
Micro
Up to 5 members
R$ 90 /month
- 2 support seats included
- Extra support seat: R$ 50/month
- Extra team seat: R$ 20/month
Small
Up to 20 members
R$ 470 /month
- 5 support seats included
- Extra support seat: R$ 70/month
- Extra team seat: R$ 25/month
Medium
Up to 50 members
R$ 1,590 /month
- 8 support seats included
- Extra support seat: R$ 90/month
- Extra team seat: R$ 30/month
Large
Up to 200 members
R$ 5,690 /month
- 15 support seats included
- Extra support seat: R$ 110/month
- Extra team seat: R$ 40/month
What's included per plan
| Feature | Free | Micro | Small | Medium | Large | Enterprise |
|---|---|---|---|---|---|---|
| Conversations & cases | ||||||
| Support seats included | 2 | 2 | 5 | 8 | 15 | Custom |
| Member professional addresses | ||||||
| Triage agent (cases triaged/month) | 500 | 1,000 | 2,500 | 10,000 | Custom | |
| Web chat widgets & chat pages | ||||||
| Chat SDK (support inside your app) | ||||||
| Open API & typed SDKs | ||||||
| Authenticated export | ||||||
| Encrypted personal conversations (N3) | On demand | |||||
Want pricing for your team?
Tell us about your organization and we'll help you pick the right plan.